Duluth, GA – January 10, 2020 – Georgia 811 offices will be closed in observance of Martin Luther King, Jr. Day on Monday, January 20, 2020. During this time the contact center will be accepting locate requests for damages and emergencies only. Please plan your work accordingly. As a reminder, EDEN locate request creation, including emergency […]
Technical Issue Resolved – Locate Request Due Dates
Duluth, GA – December 30, 2019 – Georgia 811 has detected a technical error on locate requests created Friday, December 27, 2019 beginning at 4:30pm through Monday, December 30, 2019 at 11:15am. Several tickets are incorrectly displaying a response due date of 1/1/20 at 11:59:59 PM. With the holiday observance of 1/1/20, the correct response […]
Scheduled Phone Maintenance
Duluth, GA – December 6, 2019 – Beginning 12/12/2019 at 6pm, the Georgia 811 phone service will be unavailable during a planned maintenance event. During this time you may experience a busy signal or indication that a phone number is no longer in service or unreachable. We are expecting the maintenance to be completed and all operations […]
Temporary Outage Due To Technical Issue
Duluth, GA – December 4, 2019 – Georgia 811 is currently experiencing a temporary technical issue. We are not able to accept calls and all services connected to EDEN are offline. We are aware of the issue and anticipate resolution in 4 hours. In the event of a damage, please notify the affected utility and […]
Georgia 811 To Observe Holidays
Duluth, GA – November 21, 2019 – Georgia 811 offices will be closed in observance of the following holidays. The Contact Center will be accepting calls for damages and emergency locate requests only during this time. Please plan your work accordingly. Thanksgiving Day and the Day After Thanksgiving – Thursday, November 28 and Friday, November […]
New Ticket Software System to Launch in 2020
Georgia 811 is pleased to announce the transition to a new locate request software system. GeoCall will offer upgraded functionality and will replace EDEN during the first half of 2020. Georgia 811 is moving to GeoCall because: It is a modern system that can grow with the needs of Georgia 811, members, excavators, and homeowners. […]