Duluth, GA – Georgia 811 offices will be closed in observance of Labor Day on Monday, September 7, 2020. During this time the contact center will be accepting locate requests for damages and emergencies only. Please plan your work accordingly. As a reminder, web entry is available 24/7. Web entry includes the ability to create […]
Hold Times Affected By COVID-19
Due to COVID-19 impacts on staff, callers may experience higher than normal hold times when calling Georgia 811. To avoid hold times, Georgia 811 encourages those submitting tickets for single addresses to use the eRequest system. The eRequest system requires no training and tickets are processed by Georgia 811 staff within 12 business hours. Click […]
EDEN System Temporarily Unavailable
5:00pm – EDEN is now functioning normally. 4:30pm – Work continues and intermittent issues may still occur. 3:30pm – We are still experiencing intermittent technical difficulties. Work is ongoing to remedy these issues. 2:00pm – Georgia 811 is experiencing intermittent technical difficulties with EDEN, eRequest and myGeorgia811.com. Unavailable EDEN services include: EDEN web entry, EDEN […]
EDEN System Temporarily Unavailable
11:40am – The technical issues were resolved and all EDEN-related services are now operable. . 10:45am – Due to a power outage at the Duluth office, Georgia 811 is experiencing technical difficulties with EDEN, eRequest and myGeorgia811.com. Unavailable EDEN services include: EDEN web entry, EDEN PRIS, EDEN Mobile App, and the contact center will be […]
New Online Ticketing System Launch Delayed
Monday, July 27, 2020 – As you know after over a year of development Georgia 811 is scheduled to transition to a new ticketing system this Thursday, July 30. Due to unforeseen complications that resulted from work being done this weekend, Georgia 811 must delay the transition to the new system. As we evaluate the […]
Georgia 811 To Observe Independence Day
Duluth, GA- June 26, 2020 – Georgia 811 offices will be closed in observance of Independence Day on Friday, July 3, 2020. During this time the contact center will be accepting locate requests for damages and emergencies only. Please plan your work accordingly. As a reminder, web entry is available 24/7. Web entry includes the […]