Homeowner eRequest is an online method for homeowners to start
the locate request process. It will let you send GA811 the
information necessary for us to process your locate request.
We will review your request, determine the Member facility
owner/operators to be notified and then get back to you with
pertinent information about your request. Please be aware
that simply completing the eRequest Questionnaire is not sufficient
for you to begin your excavation. You must wait for us to get
back to you with a Locate Request Number and the information you
will need to know before you can start your digging. Please
follow these simple steps and you will be on your way to obtaining
your locate request.
Step 1 - Complete the eRequest Questionnaire
Step 2 - Upon completion, your questionnaire will be sent to one
of the Georgia 811 Customer Service Representatives for
Step 3 - If the CSR has any questions you will be contacted
either by phone or email.
Step 4 - Once the CSR has processed your request, you will
receive an email confirmation with a locate request number and
important information you will need to know about your locate
request. You will also receive a list of Member Facility
owner/operators we will be notifying about your request. We
will process your request within 12 business hours (Mon - Fri) of
receipt. Please remember that you are not clear to dig
until the eRequest has been processed and we send a copy of your
completed eRequest to you.
Step 5 - Georgia law states that you must wait until
the "legal date" (the date you may legally begin your work), as
provided on your Homeowner eRequest, before any mechanized
excavation is to take place. However, we recommend
for safety's sake that you wait for this date before beginning any
digging project. Please note that the person performing the digging
activity needs to be the person who submits the eRequest. If you
have hired a contractor, that person will need to secure their own
Step 6 - If we attempt to contact you and are unsuccessful, we
will wait 24 hours for you to get back to us. If you do not
respond within 24 hours, we will consider your request null and
void. After that, you will need to start again.
Step 7 - If there are any questions about this process you may
call our Contact Center by simply dialing 811 or by contacting us