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Homeowner eRequest is an online method for homeowners to start the locate request process.  It will let you send GA811 the information necessary for us to process your locate request.  We will review your request, determine the Member facility owner/operators to be notified and then get back to you with pertinent information about your request.  Please be aware that simply completing the eRequest Questionnaire is not sufficient for you to begin your excavation.  You must wait for us to get back to you with a Locate Request Number and the information you will need to know before you can start your digging.  Please follow these simple steps and you will be on your way to obtaining your locate request.

 

Step 1 - Complete the eRequest Questionnaire

 

Step 2 - Upon completion, your questionnaire will be sent to one of the Georgia 811 Customer Service Representatives for processing.

 

Step 3 - If the CSR has any questions you will be contacted either by phone or email.

 

Step 4 - Once the CSR has processed your request, you will receive an email confirmation with a locate request number and important information you will need to know about your locate request.  You will also receive a list of Member Facility owner/operators we will be notifying about your request.  We will process your request within 12 business hours (Mon - Fri) of receipt. Please remember that you are not clear to dig until the eRequest has been processed and we send a copy of your completed eRequest to you.

 

Step 5 - Georgia law states that you must wait until the "legal date" (the date you may legally begin your work), as provided on your Homeowner eRequest, before any mechanized excavation is to take place. However, we recommend for safety's sake that you wait for this date before beginning any digging project. Please note that the person performing the digging activity needs to be the person who submits the eRequest. If you have hired a contractor, that person will need to secure their own locate request.

 

Step 6 - If we attempt to contact you and are unsuccessful, we will wait 24 hours for you to get back to us.  If you do not respond within 24 hours, we will consider your request null and void.  After that, you will need to start again.

 

Step 7 - If there are any questions about this process you may call our Contact Center by simply dialing 811 or by contacting us at eRequest@georgia811.com.

 

 

 

Homeowner eRequest Questionnaire