Mobile App

• Search Tickets
• Pin Tickets (new feature!)
• View ticket information, including member responses
• View member contact information in the ticket view
• Apple users can pick between Apple Maps and Google Maps
• Option to view Spanish content (when available)

• Search for tickets
• View ticket information, including response history
• Respond to tickets

• Members will notice improvements to the workflow when responding to tickets.
• Excavators have the ability to pin important tickets to the top of the “My Excavations” section.
• Excavators with a username and password can now pull a list of their tickets.
• With 30-day token-based authentication users are able to verify their identity without entering login credentials.

Current users can use their existing Georgia 811 portal login username and password.

Members who do not currently have access to respond to tickets may contact Member Services at MemberServices@Georgia811.com or 770-623-5786 to request credentials linked to their service area codes.

Excavators can use the app without a login to view positive response information at any time with their ticket number. (Checking that all affected utilities have responded to a ticket with a marked, clear, or no conflict code prior to beginning excavation is a known way to reduce damages to facilities.) Excavators who are interested in creating tickets online and tracking tickets via the mobile app may sign up for training here.

New Features:

Members can more easily respond to tickets.

Excavators can pin important tickets to the top of the “My Excavations” section.