There are three different ways for excavators to submit tickets online.
Excavators with accounts have full access in the portal to submit, update, and manage tickets. To become a portal user, online ticket creation training is required and can be accessed here.
Additional Info for Portal Users:
Homeowners/property owners may submit an eRequest. The eRequest system is a series of questions for diggers to answer which are then sent to a Contact Center Agent to process within two business days as a locate ticket. *Those needing to submit locate tickets more frequently should register as professionals/web users.
eRequests are intended for:
The following steps occur after you submit the eRequest form. If a Georgia 811 Contact Center Agent has any questions about the information submitted in an eRequest, they will contact the requester digger by phone and/or email. There is a 24-hour response time before the eRequest information is considered null and void.
a. Your ticket number (Format example: 200717-001579)
b. A list of underground facility member owners/operators that are responsible for responding to your ticket.
c. The effective date (date on which you are legally allowed to begin digging pending responses from all affected underground facility member owners/operators)
Excavators with projects exceeding one mile in length or lasting more than 90 days must submit a Large Project ticket. An account is not required. Supporting documents such as drawings, maps, or project outlines can be uploaded during the initial submission and added throughout the duration of the project. This may include proposed or executed marking agreements to help ensure all stakeholders have clear, accurate information from the outset.
Accepted file types include: DOC, DOCX, PDF, JPG, PNG, JPEG, TXT, KML, and KMZ.
