There are also additional resources available to assist with the eRequest application process:
The Homeowners/property owners may submit an eRequest. The eRequest system is a series of questions for diggers to answer which are then sent to a Contact Center Agent to process within two business days as a locate ticket. *Those needing to submit locate tickets more frequently should register as professionals/web users.
eRequests are intended for:
- Use in Chrome, Edge, Firefox, and Safari
- Homeowners, DIYers, and Property Owners
- Work on a single address
- Work in an area that includes only one building
The following steps will occur after you submit the eRequest Application. If a Georgia 811 Contact Center Agent has any questions about the information submitted in an eRequest, they will contact the requester digger by phone and/or email. There is a 24-hour response time before the eRequest information is considered null and void.
- You will be sent a copy of your completed eRequest via email that includes the following information:
- Your ticket number (Format example: 200717-001579)
- A list of underground facility member owner/operators that are responsible for responding to your ticket.
- The effective date (date on which you are legally allowed to begin digging pending responses from all affected underground facility member owners/operators)
- You must check the status of your ticket before you begin your project.
- You may proceed with excavation when all facilities have responded with a marked, clear, or no conflict code.
- Please contact the Web Help Desk at helpdesk@georgia811.com or (770)476-6050 if you have any questions about this process.
