System Disruptions Due to Microsoft Outage
11/13/2026: 7:20am – Email delivery has improved and ticket delivery is being restored. Microsoft customers may continue to experience some delays and there may also be intermittent delays in email communications with Georgia 811 as Microsoft continues to restore service. 11/12/2026: 1:50pm – We are experiencing multiple system issues and ticket delivery via email may […]
December News
Update to our Contact Center Voice Interaction TechnologyWe’re excited to announce that our Contact Center is transitioning from the current Interactive Voice Response (IVR) system to an advanced Intelligent Virtual Assistance (IVA). This transition will be effective for those dialing 811 beginning on December 19. This enhancement is designed to improve the experience for all callers, ensuring faster, […]
November News
Georgia811.com Available in SpanishGeorgia 811 is pleased to announce that the Georgia 811 website is translatable to Spanish by clicking “Español” in the upper left corner of the homepage. Please share this information with your Spanish-speaking colleagues. Holiday HoursGeorgia 811 offices will be closed on the below holidays. During this time the contact center will be […]