| Update to our Contact Center Voice Interaction Technology We’re excited to announce that our Contact Center is transitioning from the current Interactive Voice Response (IVR) system to an advanced Intelligent Virtual Assistance (IVA). This transition will be effective for those dialing 811 beginning on December 19. This enhancement is designed to improve the experience for all callers, ensuring faster, smarter, and more personalized service. When calling the Center, please listen carefully as our menu options have changed. Thank you for your continued partnership as we innovate to better serve you. |
| Holiday Hours Georgia 811 offices will be closed on the below holidays, but our contact center will remain open to assist with all ticket types except Large Projects and Design tickets. Please plan your work accordingly. Tuesday, December 24, 2024 Wednesday, December 25, 2024 Wednesday January 1, 2025 |