MyGeorgia811.com
Did you know that MyGeorgia811.com takes you directly to the Georgia 811 Ticket Portal? From there, you can quickly submit an eRequest, create a Large Project Request, or access the full Ticket Portal to create, manage, and track your tickets.
Bookmark MyGeorgia811.com today to make your online ticket submissions faster and more convenient.
New Ticket Portal Training
If you do not yet have credentials for full access to the Georgia 811 Ticket Portal, we have great news. Our Ticket Portal Self-Paced Training course has recently been updated to provide a more streamlined and user-friendly learning experience.
The training can be completed in less than 30 minutes and covers the essential steps for submitting Normal, Overhead, Emergency, and Design tickets online. Participants will also learn best practices for selecting work types and writing clear locate instructions, helping ensure accurate and efficient ticket submissions.
Complete the training and gain full access to the Ticket Portal. Click here to register for Portal Training.
Independence Day
Georgia 811 offices will be closed on Friday, July 3, in observance of Independence Day, but our contact center will remain open to assist with all ticket types except Large Projects and Design tickets. Please plan your work accordingly.
Click here for a complete list of holidays observed by Georgia 811.
Dalton Damage Prevention Summit – Register Now
The Georgia 811 Damage Prevention Summit is coming to Dalton on Tuesday, August 11, and registration is now open!
Join industry professionals from across the state for a free day of education and collaboration focused on damage prevention. Attendees will gain valuable insights on topics including excavation readiness, technology updates, and effective issue resolution.
The Summit begins at 8:30 a.m. and includes complimentary breakfast and lunch. Vendor opportunities are still available, along with a limited number of sponsorship options.
Register today to reserve your spot while space remains available.
We extend our sincere thanks to the companies sponsoring our Damage Prevention Summits, with special recognition to our Diamond Sponsor, Atlanta Gas Light. Together, we are working to keep Georgia safe and connected.
811 Day Proclamations
Damage prevention stakeholders did an outstanding job sharing the safe digging message during April’s Safe Digging Month, and 811 Day offers another great opportunity to continue that momentum.
Help spread awareness by securing 811 Day proclamations from your local governments. Guidance for requesting proclamations as well as social media messages, PSAs, and safety meeting talking points are available on the 811 Day webpage.
As a reminder, local UCCs can earn up to a $600 lunch credit after securing four proclamations in a year.
Know Before You Dig: Three Common Issues That Delay Locates
Every month Georgia 811 highlights an educational topic in this “Know Before You Dig” feature. Follow these tips and share with colleagues so you can stay on top of damage prevention information.
Accurate locate requests are the foundation of safe and efficient excavation. When ticket information is unclear, contradictory, or exceeds the intended scope of a single request, it can create confusion for utility locators, delay projects, and increase the risk of damage to underground facilities.
Georgia 811 continues to receive escalations from locators regarding ticket quality concerns submitted through the Portal. Most issues fall into three common categories: contradictory white lining information, excessive scope on a single ticket, and projects that should be submitted as Large Projects.
1. Verbal and Physical White Lining Contradictions
Georgia law allows excavators to define their work area in one of two ways. Verbal/written white lining clearly describes the excavation area in the locate instructions field. Physical white lining is marking the excavation area on-site with white paint, flags, or stakes.
Sufficient Particularity (as required in the Georgia Dig Law) is achieved when the excavation boundaries are clearly and concisely defined using either method. However, problems arise when the verbal/written description and physical markings do not match.
Consider this example: From Hwy 82 locate south on Knox Road for approximately 500 feet locating for 3 flags on the right side of the road.
If white flags are present within that 500-foot area, should locators mark only around the flags, or should they locate the entire 500-foot stretch? Conflicting instructions create uncertainty and often result in clarification requests or escalations.
Best Practice: To ensure clear locate instructions, users should either provide a detailed description of the excavation area or physically white line the site, and both methods should be consistent if used together.
2. Excessive Scope on a Single Ticket
Another common issue occurs when multiple excavation areas are combined into one normal locate request. A single ticket may only be submitted for excavation occurring within a contiguous geographical site or area. Georgia 811’s guidelines provide the following limits:
- Any ticket requesting multiple properties may not exceed one (1) mile on a single street and may not exceed five (5) addresses, buildings, or lots/areas.
- Any ticket requesting a single street for one (1) linear mile or less may include both sides of the road and a maximum of 300 feet in any direction along all intersecting streets.
- Any ticket requesting a single intersection may not exceed 300 feet in any direction measured from the center point.
Examples that may require separate tickets include multiple streets listed on a single request, six or more addresses on one normal ticket, or separate excavation locations that are not part of one continuous work area.
Best Practice: When in doubt, ask yourself: Would a locator reasonably view this as one continuous excavation area? If not, the work should likely be separated into multiple tickets.
3. Know When a Large Project Ticket Is Required
Large Project requests are designed for jobs that exceed the scope of a normal locate request and require additional coordination. A Large Project ticket is required when the excavation area exceeds one linear mile; the project will require excavation for more than 90 days; when the project includes more than 10 addresses, buildings, or lots/areas; or the excavation site is a property of 100 acres or more.
Unlike standard locate requests, the Large Project Request process allows excavators to provide supporting documentation, maps, and additional project details that help facility owners and locators coordinate effectively.
Best Practice: If your project meets any of the Large Project criteria, submit a Large Project Request rather than attempting to fit the work onto multiple standard tickets.
Clear Tickets Lead to Better Locates
Taking a few extra minutes to ensure your ticket is accurate, properly scoped, and clearly defined benefits everyone involved in the excavation process. Consistent white lining, appropriate ticket sizing, and proper use of the Large Project process help locators perform their work efficiently while supporting damage prevention across Georgia.