New Update to the Georgia 811 Mobile App – Available Now
Georgia 811 is excited to announce a new update to the Georgia 811 mobile app, designed to make ticket management and excavation preparation even easier for members and excavators in the field.
The Georgia 811 app helps streamline communication and improve safety by allowing members to view and respond to tickets directly from their mobile device, while also giving excavators the ability to check the status of their ticket before digging. With critical information accessible in the field, crews can stay informed and help ensure that excavation only begins once tickets are properly addressed.
This latest update includes several enhancements to improve accessibility and usability:
- More accessible member contact information for faster communication
- Spanish-language PRIS descriptions to support broader accessibility
- Map choice options, allowing users to select between Apple Maps or Google Maps
We encourage companies to equip their field personnel with the Georgia 811 app so ticket status can always be verified prior to excavation. Having this information readily available in the field helps crews stay compliant, avoid delays, and promote safe digging practices.
If your team hasn’t downloaded the app yet, now is the perfect time to get started. Simply search “Georgia 811” in the App Store or in Google Play.
Surveys Are Back: Helping Us Improve Through Your Feedback
At Georgia 811, we believe the best way to improve our services is by listening to the people who use them every day. That’s why we are continuing our survey efforts throughout the year. Regular feedback helps us stay connected to what our stakeholders need, what’s working well, and where we can improve.
One of the surveys currently being sent focuses on situations where a damage was reported but our records did not show a valid dig ticket at the time of the excavation. The purpose of this survey is not to place blame, but to better understand the circumstances that can lead to excavation beginning without a ticket. By identifying the root causes – whether it’s communication gaps, misunderstandings about exemptions, schedule pressures, or other factors – we can develop more effective training, guidance, and resources to help prevent damages in the future.
We also want to take this opportunity to thank those who report damages to Georgia 811. Calling in a damage helps ensure that the incident is properly documented, that affected utilities are aware, and that the industry can learn from what happened. This information is essential for improving safety and strengthening damage prevention efforts across Georgia.
Thank you for helping us continue to improve damage prevention across our state.
Visit the Safe Digging Month Resource Page
April is Safe Digging Month, a time to remind homeowners and professionals to contact 811 before starting any digging project. Requesting utility line markings before digging helps prevent injuries, service interruptions, and costly damage.
Georgia 811 has created a Safe Digging Month webpage with resources to help share the safe digging message: https://georgia811.com/safe-digging-month/
The page includes ready-to-use materials such as social media graphics, educational videos, infographics, and a proclamation template for cities and counties. These tools make it easy to promote safe digging with employees, customers, and your community. Please share how you’re recognizing Safe Digging Month this year by sending photos to FBowen@Georgia811.com.
Join us this April in reminding everyone across Georgia to contact 811 before they dig.
Sponsor the 2026 Georgia 811 Damage Prevention Summits
Georgia 811 is preparing for the 2026 Damage Prevention Summits, and we invite companies across the industry to participate as event sponsors.
These summits bring together excavators, utilities, locators, municipalities, and industry partners for a day of education, collaboration, and safety discussions focused on preventing damage to underground utilities.
2026 Summit Dates:
- Dalton – August 11
- Savannah – September 2
- Braselton (Metro Atlanta) – October 1
Sponsoring the Summits is a great way to show your commitment to damage prevention, connect with key stakeholders, and increase your company’s visibility within Georgia’s excavation and utility community.
Registration for attendees will open during Safe Digging Month, but sponsorship opportunities are available now.
Learn more about sponsorship opportunities: https://georgia811.com/georgia-811-summit/.
Know Before You Dig: Reporting a Damage – Be Ready with Your Ticket Number
Every month Georgia 811 highlights an educational topic in this “Know Before You Dig” feature. Follow these tips and share with colleagues so you can stay on top of damage prevention information.
When an underground utility is damaged during excavation, reporting it quickly and correctly is critical for safety and for getting repairs started as soon as possible.
This month’s training focuses on what information is needed when calling in a damage to Georgia 811, with one of the most important items being the original ticket number. Having the ticket number ready when you call helps our agents quickly locate the correct ticket and notify the appropriate utility members so repairs can begin without delay.
What is considered a damage?
A damage occurs when an underground pipe, cable, or other facility is impacted and needs repair. This can happen if a line is hit, nicked, cracked, bent, exposed, or otherwise affected in a way that weakens it or prevents it from functioning properly. Even damage to the outer coating or protective covering of a facility must be reported.
If a damage occurs while excavating, work must stop and the damage must be reported immediately. The excavator must notify Georgia 811 and the facility owner, if known, so that the utility can respond and repair the line. Excavation should not continue in a way that could cause further damage until repairs have been made.
If the damaged facility carries gas or hazardous liquid, federal and state law require the excavator to call 911 immediately to alert emergency responders before continuing with the damage report.
By keeping the original ticket number available and reporting damages promptly, excavators help utilities respond faster, reduce risk to crews and the public, and support safe digging practices across Georgia.
Thank you for helping protect underground infrastructure and keeping Georgia digging safely.