New Member Resources
Georgia 811 is excited to introduce the Member Readiness & Data Utilization Checklist, a simple self-assessment tool designed to help your organization strengthen operations and maximize the resources available through your membership.
Use the checklist to evaluate four key areas:
- Membership Administration – Keep important contact and delivery information current.
- Service Area Mapping – Maintain accurate maps to support proper ticket notification.
- Excavation Readiness – Review how effectively your organization supports safe excavation through timely locates, proper marking, positive response, and communication.
- Member Analytics – Use your ticket data to monitor performance and identify trends.
This internal checklist helps your organization identify opportunities for improvement and get more value from your Georgia 811 membership. Review it regularly with your team and use Georgia 811’s tools, resources, and data to strengthen operations, improve communication, and support safer excavation throughout Georgia.
Access the Member Readiness & Data Utilization Checklist here: https://georgia811.com/docs/member-self-assessment-checklists/.
Reminder: Report Damages Online with Georgia 811
Georgia 811 now offers a convenient way for excavators to report damages online. The new online Damage Notification allows excavators with an active dig ticket to quickly submit damage reports, upload supporting photos or documents, and receive an immediate confirmation.
Importantly, damage notification information is not shared with external organizations. Submitting a Damage Notification online follows the same process as reporting a damage by phone through the Georgia 811 Contact Center.
As a reminder, excavators are required to:
- Submit a Damage Notification to Georgia 811,and
- Notify the affected utility owner(s)/operator(s) directly when damage occurs.
No account is required! Simply have your active dig ticket number ready and visit Georgia 811’s Ticket Portal if you need to report a damage.
Coming January 2027: Submit Large Project Requests Online
Beginning January 4, 2027, Georgia 811 will encourage all Large Project Meeting Notices to be submitted online through the Large Project Request form.
Submitting online allows excavators to upload supporting photos and documents, helping facilitate communication and coordination among parties involved in large excavation projects.
Excavators are encouraged to begin using the online form now to prepare for this transition. Georgia 811 will continue to provide phone assistance when needed.
Submit a Large Project Request Online
Statewide and Regional Ticket Data Presentations Now Available
Interested in learning more about excavation ticket trends in your area? Georgia 811 is now offering presentations featuring statewide and regional ticket data, similar to the information shared at our 2026 Damage Prevention Summits.
The presentation includes ticket data through August/September 2026, along with updates on new and upcoming Georgia 811 technology and resources designed to better serve stakeholders.
Presentations are available through Georgia 811 Liaisons at local Utility Coordinating Council (UCC) meetings or by request. To request a copy of the presentation, please contact Megan Estes at MEstes@Georgia811.com.
Know Before You Dig: Locating Delays during Extreme Weather
Every month Georgia 811 highlights an educational topic in this “Know Before You Dig” feature. Follow these tips and share with colleagues so you can stay on top of damage prevention information.
Severe weather and other unexpected events can make it difficult or impossible for utility owners/operators to respond to locate requests within the required timeframe. Under Georgia’s Dig Law, qualifying events may allow members to declare Extraordinary Circumstances (EC). It’s important that all stakeholders are aware of the EC process so they know what to expect in severe weather situations.
If your organization needs to declare Extraordinary Circumstances, remember these important steps:
Determine eligibility. Extraordinary Circumstances must meet the criteria outlined in the Georgia Underground Facility Protection Act (GUFPA), such as hurricanes, tornadoes, flooding, ice or snow, or other circumstances beyond normal operating conditions.
Submit your declaration. Complete the Extraordinary Circumstances form on Georgia 811’s website, identifying the affected member codes, counties, reason and applicable dates.
Continue responding to tickets. Members must respond to all applicable locate requests using Positive Response Code 3J (Extraordinary Circumstances) within the required three business day response period. Submitting a declaration alone does not fulfill this requirement.
Communicate with your locate contractor. Notify your locate contractor of the declaration and its effective dates to ensure tickets receive the appropriate response.
Update responses when circumstances end. Once Extraordinary Circumstances have passed, replace all 3J responses with the appropriate response code to complete the locate request process.
Remember: Declaring Extraordinary Circumstances does not eliminate the responsibility to respond to locate requests. Visit Georgia 811’s Extraordinary Circumstances page for the declaration form, additional guidance and frequently asked questions.