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Georgia 811
SUBMIT DIG TICKET
TICKET STATUS

The 811 Process

The 811 Process

Before you dig, contact 811 to help prevent utility damage, service interruptions, costly repairs, and personal injury. This is a free service funded by member utility companies.
1

Submit a dig ticket online or dial 811 to submit a ticket at least 3 business days before digging.

After submitting a ticket, Georgia 811 notifies the appropriate utility companies of your digging plans. Professional locators are then sent by the utility companies to the requested dig site to mark the approximate locations of underground utility lines with spray paint.

Information you will need in order to submit your ticket includes contact info, where on the property digging is planned, specific directions to your property, closest intersecting street to your property address, type of work being done, when you plan to begin, and how long your digging project is planned to take.

2

Wait 3 business days.

Utility members in your area have at least three business days to mark their utility lines at your dig site. The specific amount of days that utility members have to respond to your ticket depends on the date you selected for when excavation will begin. When they mark, they will use colors that correspond to their specific utility type.
3

View utility company responses to your ticket online in the Positive Response Information System (PRIS).

Once the utility companies have marked their lines or determined that none are present at your dig site, they will respond to your ticket in the computer system. Always check the utility responses online before you begin digging. For information on checking PRIS, click here.
4

If all utilities have responded with a marked or clear code, and there are NO visible and obvious signs of an unmarked utility, you may begin digging.

If you have any issues with the responses or are missing responses, call 811 again so we can re-notify the utility companies.

* Heavy Machine Users – Understand the Tolerance Zone