About Georgia 811

Who we are, who we serve and what we do.

Georgia 811 will be an industry leader in promoting safety and preventing damage to underground and overhead facilities through high-quality education and notification services.

Georgia 811 is a nonprofit corporation dedicated to preventing damage to Georgia’s underground utilities and promoting public safety. We function as a communication system, connecting our member utility companies with professional excavators and homeowners who are planning mechanized digging activity such as excavation, tunneling, grading, boring and demolition.

Although it is not required by Georgia law to notify Georgia 811 if a smaller, non-mechanized digging project is planned, we encourage residents to do so to ensure their personal safety and the safety of those around them. These projects can include

Call before you dig. The law protects us all.

Georgia law mandates that, before beginning any mechanized digging or excavation work, you must contact Georgia 811 by calling 811 or 1-800-282-7411 at least 48 hours but no more than 10 working days in advance to have utility lines marked.

Professional excavators can use the Georgia 811 Online Ticketing System to enter and manage locate requests online. If you are not currently trained in using the online ticketing system, visit our online ticket training page for training options.

Our Hours and Holidays

The administrative office of Georgia 811 is open Monday through Friday 8:00 a.m. to 5:00 p.m.

To contact the Georgia 811 administrative office, call 770-623-4332.

Georgia 811’s Contact Center is open Monday through Friday 7:00 a.m. to 6:00 p.m. to take normal locate requests. The contact center is open 24/7 to take damage and emergency locate requests. Call the contact center by dialing 811 or 800-282-7411.

Meet Our Team​

Meet some of the folks who work hard to keep Georgia safe and connected.

President & CEO

Meghan Rafinski

Executive Vice President of Operations & COO

Brian Gilliam

Director of Technology

Rick Bell

Liaison Director

Holly Files

Director of Corporate Communications

Megan Estes

Director of Contact Center

Shannon Palmiter

Accounting Director

Brandon Thornhill

Senior Business Intelligence Analyst

Greg Abernathy

Senior Liaison Manager

Becky Kinsey

Liaison Manager

Michael Bell

Liaison Manager

Terry McLaurin

Liaison Manager

O’tania Jenkins

Liaison Manager

Brendan Cote

Content & Production Manager

Brian Crews

Communications Specialist

Fiona Bowen

Education Administrator

Maria Copeland

Member Services Supervisor

Michelle Madding

Senior Member Services Coordinator

Melissa Kimsey

Member Services Coordinator

Salie Johnson

Member Services Coordinator

Christina Hix

Training and Support Analyst

Whitney McClain

Accounting Assistant

Dawn Kelly

Accounting Assistant

Meagan Dowdin

Administrative Assistant

Jennifer McIntyre

Contact Center Supervisor

Scott Blair

Contact Center Supervisor

Jessica Baker

Contact Center Supervisor

Tieahs Anderson

Contact Center Supervisor

Melinda Butler

Senior Contact Center Specialist

Piper Harvey

Senior Contact Center Specialist

Chekeya Diggs

Senior Contact Center Specialist

Sheneika Hinesman

Senior Contact Center Specialist

Dawn Askey

Business Analyst

Brad Marshall

Client Services Manager

April Uran

Infrastructure/O365 Engineer

Jenna Stepp

Board Members

Brandy Kitchel

Distribution Support Manager
Georgia Power Company

Sara Austin

Lead Network Process & Quality AT&T

Rob Holbrook

Contract/Project Manager
Cobb County

Jim Laplander

Director of Water and Sewer Engineering & Planning Division. City of Savannah Water Resources

Eban Grasti

Director Of Operations Support. Southern Company Gas

Rachel Jones Williams

Director of Grid Investment Program. Georgia Power Company

Lisa Clark McKnight

Director, Damage Prevention
City of Lawrenceville Damage Prevention

Franklin (Frankie) Rigdon, Jr.

Vice President, Operations
Ellijay Telephone Company

Rick Slagle

Director – Compliance & Quality Assurance
Southern Company Gas

Rich Johnson

Assistant Vice President, External Affairs
AT&T Georgia

Kirk A. King

VP Construction. Diverse Power

Scotty Davis

Manager, Right of Way and Public Engagement Processes and Programs. Colonial Pipeline Company

Meghan Rafinski

President & CEO. Georgia 811

Brian Gilliam

Executive Vice President of Operations & COO
Georgia 811

Call before you dig. The law protects us all. ​

Georgia law mandates that, before beginning any mechanized digging or excavation work, you must contact Georgia 811 by calling 811 or 1-800-282-7411 at least three business days but no more than 10 working days in advance to have utility lines marked.

Professional excavators can use the Georgia 811 Online Ticketing System to enter and manage locate requests online. If you are not currently trained in using the online ticketing system, visit our online ticket training page for training options.

Our Hours and Holidays

The administrative office of Georgia 811 is open Monday through Friday 8:00 a.m. to 5:00 p.m.

To contact the Georgia 811 administrative office, call 770-623-4332.

Georgia 811’s Contact Center is open Monday through Friday 7:00 a.m. to 6:00 p.m. to take normal locate requests. The contact center is open 24/7 to take damage and emergency locate requests. Call the contact center by dialing 811 or 800-282-7411.

Georgia 811 will be closed for the following holidays:

Any such holiday that falls on a Saturday shall be observed on the preceding Friday. Any such holiday that falls on a Sunday shall be observed on the following Monday. If Christmas Eve falls on a Friday, it shall be observed on the preceding Thursday. If Christmas Eve falls on a Sunday, it shall be observed on the ensuing Tuesday.