Georgia 811 will be an industry leader in promoting safety and preventing damage to underground and overhead facilities through high-quality education and notification services.
Georgia 811 is a nonprofit corporation dedicated to preventing damage to Georgia’s underground utilities and promoting public safety. We function as a communication system, connecting our member utility companies with professional excavators and homeowners who are planning mechanized digging activity such as excavation, tunneling, grading, boring and demolition.
Although it is not required by Georgia law to notify Georgia 811 if a smaller, non-mechanized digging project is planned, we encourage residents to do so to ensure their personal safety and the safety of those around them. These projects can include
Call before you dig. The law protects us all.
Georgia law mandates that, before beginning any mechanized digging or excavation work, you must contact Georgia 811 by calling 811 or 1-800-282-7411 at least 48 hours but no more than 10 working days in advance to have utility lines marked.
Professional excavators can use the Georgia 811 Online Ticketing System to enter and manage locate requests online. If you are not currently trained in using the online ticketing system, visit our online ticket training page for training options.
Our Hours and Holidays
The administrative office of Georgia 811 is open Monday through Friday 8:00 a.m. to 5:00 p.m.
To contact the Georgia 811 administrative office, call 770-623-4332.
Georgia 811’s Contact Center is open Monday through Friday 7:00 a.m. to 6:00 p.m. to take normal locate requests. The contact center is open 24/7 to take damage and emergency locate requests. Call the contact center by dialing 811 or 800-282-7411.
Meet Our Team
Meet some of the folks who work hard to keep Georgia safe and connected.
President & CEO
Meghan Rafinski
Executive Vice President of Operations & COO
Brian Gilliam
Director of Technology
Rick Bell
Liaison Director
Holly Files
Director of Corporate Communications
Megan Estes
Director of Contact Center
Shannon Palmiter
Accounting Director
Brandon Thornhill
Senior Business Intelligence Analyst
Greg Abernathy
DIRECTOR OF HUMAN RESOURCES
Kelly Holl
SENIOR Liaison Manager
Becky Kinsey
Liaison Manager
Terry McLaurin
Liaison Manager
O’tania Jenkins
Liaison Manager
Brendan Cote
Liaison Manager
Salie Johnson
Content & Production Manager
Brian Crews
Communications Specialist
Fiona Bowen
Education Administrator
Maria Copeland
Member Services Supervisor
Michelle Madding
SENIOR Member Services REPRESENTATIVE
Melissa Kimsey
Member Services Representative
Christina Hix
Training and Support Analyst
Whitney McClain
Accounting Assistant
Dawn Kelly
Accounting Assistant
Meagan Dowdin
EXECUTIVE Assistant
Jennifer McIntyre
Contact Center Supervisor
Scott Blair
Contact Center Supervisor
Jessica Baker
Contact Center Supervisor
Tieahs Anderson
Contact Center Supervisor
Melinda Butler
Senior Contact Center Specialist
Piper Harvey
Senior Contact Center Specialist
Chekeya Diggs
Senior Contact Center Specialist
Sheneika Hinesman
Senior Contact Center Specialist
Dawn Askey
Business Analyst
Brad Marshall
Client Services Manager
April Uran
Infrastructure/O365 Engineer
Jenna Stepp
Board Members
Brandy Kitchel
Distribution Support Manager Georgia Power Company
Sara Austin
Lead Network Process & Quality AT&T
Rob Holbrook
Contract/Project Manager Cobb County
Jim Laplander
Director of Water and Sewer Engineering & Planning Division. City of Savannah Water Resources
Eban Grasti
Director Of Operations Support. Southern Company Gas
Rachel Jones Williams
Director of Grid Investment Program. Georgia Power Company
Lisa Clark McKnight
Director, Damage Prevention City of Lawrenceville Damage Prevention
Franklin (Frankie) Rigdon, Jr.
Vice President, Operations Ellijay Telephone Company
Scotty Davis
Manager, Field Right of Way Colonial Pipeline Company
Executive Vice President of Operations & COO Georgia 811
Call before you dig. The law protects us all.
Georgia law mandates that, before beginning any mechanized digging or excavation work, you must contact Georgia 811 by calling 811 or 1-800-282-7411 at least three business days but no more than 10 working days in advance to have utility lines marked.
Professional excavators can use the Georgia 811 Online Ticketing System to enter and manage locate requests online. If you are not currently trained in using the online ticketing system, visit our online ticket training page for training options.
Our Hours and Holidays
The administrative office of Georgia 811 is open Monday through Friday 8:00 a.m. to 5:00 p.m.
To contact the Georgia 811 administrative office, call 770-623-4332.
Georgia 811’s Contact Center is open Monday through Friday 7:00 a.m. to 6:00 p.m. to take normal locate requests. The contact center is open 24/7 to take damage and emergency locate requests. Call the contact center by dialing 811 or 800-282-7411.
Georgia 811 will be closed for the following holidays:
New Year’s Day – Observed: Monday, January 1, 2024
Birthday of Martin Luther King, Jr. – Observed: Monday, January 15, 2024
Memorial Day – Observed: Monday, May 27, 2024
Independence Day – Observed: Thursday, July 4, 2024
Labor Day – Observed: Monday, September 2, 2024
Thanksgiving Day and the following Friday – Observed: Thursday, November 28, 2024 and Friday, November 29, 2024
Christmas Holidays – Observed: Tuesday, December 24, 2024 & Wednesday, December 25, 2024
New Year’s Day 2025 – Observed: Wednesday, January 1, 2025
Any such holiday that falls on a Saturday shall be observed on the preceding Friday. Any such holiday that falls on a Sunday shall be observed on the following Monday. If Christmas Eve falls on a Friday, it shall be observed on the preceding Thursday. If Christmas Eve falls on a Sunday, it shall be observed on the ensuing Tuesday.