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Georgia 811 News

Get the latest news and announcements from Georgia 811.

Temporary Outage Due To Technical Issue

Duluth, GA – December 4, 2019 – Georgia 811 is currently experiencing a temporary technical issue. We are not able to accept calls and all services connected to EDEN are offline. We are aware of the issue and anticipate resolution in 4 hours. In the event of a damage, please notify the affected utility and […]

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Georgia 811 To Observe Holidays

Duluth, GA – November 21, 2019 – Georgia 811 offices will be closed in observance of the following holidays. The Contact Center will be accepting calls for damages and emergency locate requests only during this time. Please plan your work accordingly. Thanksgiving Day and the Day After Thanksgiving – Thursday, November 28 and Friday, November […]

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New Ticket Software System to Launch in 2020

Georgia 811 is pleased to announce the transition to a new locate request software system. GeoCall will offer upgraded functionality and will replace EDEN during the first half of 2020. Georgia 811 is moving to GeoCall because: It is a modern system that can grow with the needs of Georgia 811, members, excavators, and homeowners. […]

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Extraordinary Circumstances Declared

Duluth, GA – September 3, 2019 – Please be advised the following Georgia 811 members have invoked the use of Positive Response Code 3J (Extraordinary Circumstances) across their service area/areas effective immediately. Last updated on 9/5/2019 at 3:30pm. CenturyLink (LEV3 – For All GA Counties) effective Tuesday, September 3, 2019 at 12:00pm until Thursday, September […]

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Georgia 811 To Observe Labor Day

Duluth, GA- August 26, 2019 – Georgia 811 offices will be closed in observance of Labor Day on Monday, September 2, 2019. During this time the contact center will be accepting locate requests for damages and emergencies only. Please plan your work accordingly. As a reminder, EDEN web entry is available 24/7. Web entry includes […]

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System Maintenance

Duluth, GA – August 1, 2019 – On Monday, August 5, 2019 Georgia 811 will be conducting system maintenance between 7:30pm and 9:30pm which will impact the Georgia 811 phone and chat systems. During this time you may be unable to reach Georgia 811 via all phone numbers and the chat system. All other systems […]

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