Change to PRIS Code 3N
The definition for the Positive Response Information System (PRIS) code 3N has been updated from 3N – Unmarked: Late. to 3N – Unmarked: Late. This is a violation of the statute.
Those members who have PRIS Code 3N listed as their response code on a locate request as of midnight on the Response By date will receive a Late Notice and an associated fee for the additional transmission.
To view the full memorandum regarding this change, click here.
Save Time – Go Online
Save time this holiday season by submitting your single locate requests online through eRequest. The eRequest system is quick, convenient, and available 24/7, giving you flexibility to enter your ticket when it fits your schedule. Scroll to the bottom of the Georgia 811 Ticketing Options page to learn how easy it is to use eRequest for your next dig project.
Thanksgiving Hours
Georgia 811 offices will be closed on Thursday, November 27, and Friday, November 28, in observance of Thanksgiving, but our contact center will remain open to assist with all ticket types except Large Projects and Design tickets. Please plan your work accordingly.
For a complete list of holidays observed by Georgia 811, please visit our website at the following link: https://georgia811.com/who-we-are/.
Excavator Surveys
As part of a statewide Excavator Awareness Program, Georgia 811 has sent damage prevention information via the US Postal Service to all professional excavators who have submitted locate requests between October 2024 and October 2025. To help assess and improve public awareness outreach programs, a follow-up is currently being sent to all excavators. Georgia 811 asks that excavators receiving the emailed survey to please respond as a contribution to damage prevention planning efforts.
Ticketing System Downtime
Georgia 811’s Ticketing System will be down for scheduled maintenance on Saturday, November 15, between 11:00 PM and midnight.
2026 Damage Prevention Summits
Save the date to join Georgia 811 for one of its three 2026 Damage Prevention Summits. Sponsorship and vendor information will be released early in 2026 and registration for the events will open in late Spring. Georgia 811 plans to continue with its annual educational Summits, with regional visits tentatively planned for Tifton and Augusta in 2027.
- Dalton: Tuesday, August 11, 2026, at the Dalton Convention Center
- Savannah: Wednesday, September 2, 2026, at the Georgia Southern Savannah Campus, Armstrong Center
- Braselton: Thursday, October 1, 2026, at the Braselton Civic Center
Know Before You Dig: Understanding the Georgia 811 Escalation List
Every month Georgia 811 will highlight an educational topic in this “Know Before You Dig” feature. Follow these tips and share with colleagues so you can stay on top of damage prevention information.
Georgia 811 has procedures in place to manage additional requests when a member does not respond to PRIS on time or responds late. When these steps are exhausted, excavators and locators can request to be added to the escalation list or complete the Escalation Form directly online. This process helps ensure that all escalation details – including who submitted the request, which members were affected, what the issue was, and how it was resolved – are documented in one central location.
An escalation is not an additional request; it is a higher-level step that involves Georgia 811’s Liaison Team. This team works directly with excavators, locators, and members to address issues and find resolutions. Locators can also use the escalation form to report ticket issues such as false emergencies, large project misclassifications, or violations of the Locate Request Size Policy and Sufficient Particularity requirements.
To submit an escalation, you an access the form here. Once submitted, the Liaison Team will review your escalation, contact you for details, and follow up to ensure the issue is properly addressed.