Extraordinary Circumstances Declared
Duluth, GA – January 22, 2026 – Please be advised the following Georgia 811 members have invoked the use of Positive Response Code 3J (Extraordinary Circumstances) across their service area/areas effective on the date posted below. Last updated on 1/23/2026 at 5:10pm. Extraordinary Circumstances is explained in the Georgia Dig Law – O.C.G.A §25-9-7d. If […]
January News
Coming Soon… Georgia 811 has been hard at work enhancing our products and services to make safe digging easier for those in the field. Our first big 2026 release will be a new version of our mobile app with features allowing more accessible prevention information to all users, including member contact information, Spanish-language PRIS descriptions, […]
December News
Holiday Hours Georgia 811 offices will be closed on Wednesday, December 24; Thursday, December 25; and Thursday, January 1, but our contact center will remain open to assist with all ticket types except Large Projects and Design tickets. Please plan your work accordingly. For a complete list of holidays observed by Georgia 811, please visit our website […]
November News
Change to PRIS Code 3N The definition for the Positive Response Information System (PRIS) code 3N has been updated from 3N – Unmarked: Late. to 3N – Unmarked: Late. This is a violation of the statute. Those members who have PRIS Code 3N listed as their response code on a locate request as of midnight […]
Phone System Outage
3:00pm – Georgia 811 experienced phone, chat, and email communication problems between 5am and 3pm on October 20th due to an Amazon Web Services outage. We believe the underlying issues have been resolved and are being monitored. We appreciate your understanding and patience during this time. If you attempted to call during the outage, you […]
Atlanta Gas Light – Locate Vendor Update
Today, Atlanta Gas Light implemented changes regarding line locate contractors, consolidating the number of vendors from four to two: S&N and USIC/AGO. S&N will manage approximately 70% of ticket volume, with USIC/AGO responsible for the remainder. The Asset Protection team at AGL remains committed to ensuring a smooth transition and upholding clear communication throughout this […]
September News
811 Day Great job to all safe digging partners who celebrated 811 Day and thank you to those who shared videos and photos of your activities. Pictured below North Fulton UCC Vice Chairman Luis Mercado celebrates 811 Day with the Alpharetta Fire Department, and the City of Johns Creek declares August 11 as 811 Day. […]
August News
August Rewards Are Just a Click Away! From August 1–31, professional excavators across Georgia can earn rewards for digging safely and submitting tickets online – whether you’re new to online ticketing or a regular user. Why Use Online Ticketing? New to Online Ticketing? Earn a $25 digital gift card (via Tango Card) when you: Already […]
July News
Free Augusta Safety Summit – August 7 Are you in the Augusta area? Georgia 811 will be hosting one of its 2025 Damage Prevention Summits at the DoubleTree Hilton Augusta on Thursday, August 7. Registration is free and includes breakfast, lunch, and a full agenda of educational sessions. For sponsorship information and to register, visit: […]
Some Callers Receiving Busy Signal When Calling 811
Update 7/7/2025 at 9:30am: The issue has been resolved. We are aware that some callers who have AT&T as their service provider may experience a busy signal when calling in to Georgia 811 and we are working to determine the cause of the problem. Homeowners may enter an eRequest online. Excavators may also go online […]